How Available is Your IT Support Company? (And other questions to ask)

How Available is Your IT Support Company? (And other questions to ask)
November 22, 2021 Anne McAuley Lopez
IT Support Company

One of the questions we ask in our process with prospective clients is why they called us. The top two answers are that they don’t want to manage technology on top of their other responsibilities. The other is that their other IT support company was unreliable, hard to contact, and/or didn’t deliver what they promised. Partnering with a dependable company that takes the time to understand your business is what we love to do!

At TekConcierge, our goal is simple. We are dedicated to providing a concierge plus experience to our valued clients. Our team exists to positively impact the lives of our clients. For some, that means gaining back hours of their day to focus on business instead of technology issues. For others, it means having a partner they can rely on to implement solutions. And for others, it is knowing the cost of technology before getting their bill each month. 

How available is your IT Support Company?

 TekConcierge is the Dallas-Fort Worth area IT Support Company that you can count on being there for you. Our online chat is available 24/7/365 and our live-person help desk is ready to assist. Even when you’re not working, we are constantly monitoring and securing your business data. You won’t be left without tech assistance when we work together.

What is your experience in my industry?

The industries our IT Support Company currently serves include private equity, family offices for wealth management clients, oil and gas, medical, dental, design and architecture, hospitality, and automotive. Like you, we continue to learn and will be expanding service areas. Not sure if we can help your office? Call us and ask!

Does my business need an IT Support Company?

As with other specialties like accounting or marketing, IT Services is an area that businesses are increasingly outsourcing. According to Groove Technology, 51.5% of companies with 1,000 to 10,000 employees increased their use of outsourcing or outsourced for the first time in 2021. The IT support company, in many cases, is considered an extension of the team, similar to an employee.

The benefits of partnering with an IT Support Company include:

  • Focus on the core business without needing to address tech issues.
  • Partner with professionals who understand and focus exclusively on technology.
  • Manage tech costs when you partner with TekConcierge. You will always know how much our service will cost, every month.

Businesses are opting for outsourcing because they know they have experts who can focus exclusively on technology while the team focuses on the core business.

If you’re seeking to partner with a team that understands your business and can focus on technology solutions, call TekConcierge today!

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